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ICAIC Appeals & Complaints
Committed to fairness, transparency, and ethical accountability
The International Council for AI Certification (ICAIC) maintains a clear, structured process for submitting appeals, complaints, or concerns. This process exists to ensure that learners, providers, reviewers, and partners are treated fairly and that all decisions align with ICAIC’s governance, ethics, and compliance standards.
What You Can Submit:
1. Appeals
You may submit an appeal if you believe that:
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An accreditation decision was incorrect
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A certification outcome was unfair or inconsistent
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A reviewer evaluation contained material errors
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A disciplinary action was disproportionate or unjustified
Appeals must be submitted within 14 calendar days of the original decision notification.
2. Complaints
You may submit a complaint regarding:
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Provider misconduct or ethical violations
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Misuse or misrepresentation of ICAIC credentials or intellectual property
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False or misleading advertising of ICAIC status
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Reviewer bias, conflict of interest, or unprofessional conduct
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Unsafe, misleading, or irresponsible AI training practices
Complaints may be submitted at any time.
ICAIC Appeals Process
Appeal Submission
Submit a written appeal with supporting documentation or evidence.
Administrative Review
ICAIC verifies eligibility, completeness, and procedural requirements.
Independent Reviewer Evaluation
Appeals are reviewed by qualified reviewers not involved in the original decision.
Governance Oversight
Findings are reviewed to ensure fairness, consistency, and compliance with ICAIC policies.
Written Outcome Issued
Decisions are communicated in writing within 30 days, unless extended due to complexity.
ICAIC Complaints Process
Complaint Submission
Provide details, evidence, or documentation supporting the concern.
Preliminary Assessment
ICAIC determines scope, severity, and appropriate handling pathway.
Investigation
May include documentation requests, provider outreach, or independent review.
Resolution & Action
Outcomes may include corrective actions, warnings, suspension, or removal from ICAIC directories.
Final Written Response
A formal response is issued within 30–45 days, depending on case complexity.
Anti-Retaliation Policy
ICAIC strictly prohibits retaliation. No individual will be penalized, removed, or disadvantaged for submitting a complaint or appeal in good faith.
Confidentiality & Records
All appeals and complaints are handled confidentially to the extent permitted by law. Records are maintained in accordance with ICAIC governance and data protection policies.